assistant manager - Quality

• Ensure Defect Free supplies to Customer
• Ensure immediate response to Customer for any Quality Concern (0Km / Field Failure)
• Visit Customer end to communicate and resolve any quality concern
• Establish, Manage & Monitor Quality Resident Engineers at Customer end
• Responsible for Customer
• Audits Carry out the Containment Action within the supply chain to reduce the impact of the Quality Concerns (0 Km / Filed Failure)
• Analyse the Quality concern raised along with Team and generate Corrective and Preventive Actions and submit to Customer
• Monitor Customer Scorecards and update the actions for low scores and ensure Customer Satisfaction
• Update Customer Specific Requirements along with Customer Quality Manuals 10. Collect Voice of Customer and share among key members at Organisation
• Drive Team for closure of 8Ds (for any Quality Concerns) by correct analysis and CAPA.
• Delivering PDI Reports to Customers as per Dispatch Plan.
• Manage Quality Resident Engineers and generate MIS for concern and daily customer visits
• Review Customer Portals and upload the Customer requirements on regular basis (4M Change, Inspection Reports, 8D & more)
• Update Customer Concerns (0 Km / Field Failures) to Management on regular basis.
• Participate in implementation of the Quality Improvement actions during production and development stage.
• Manage quality documents as per IATF/ System requirements.
  
  

Knowledge & Skills

Expertise in 7 QC tools

Skilled in Quality Core Tools

Knowledge of Statistical Process Control

Skilled in Customer Support and Response.

Expertise in Problem Solving & Root Cause Analysis

Working expertise in Microsoft Office (Excel, PPT & more)

Hands on experience in Mini TAB

Internal Use Only Salary

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