Technical Support Specialist

Technical Support!

Job Overview

Join a technical compliance-focused role where you’ll review installation evidence and supporting documentation, assess air-conditioning, solar PV and battery-related information, verify technical details, identify compliance gaps, and help ensure submissions meet applicable procedures, technical criteria and program requirements.

Key Responsibilities

• Review compliance submissions, installation evidence and supporting documentation for completeness and accuracy.
• Assess air-conditioning, solar PV and battery-related information against internal procedures, technical criteria and program requirements.
• Verify equipment specifications, model information, system capacity, photographs, certificates and installation records.
• Identify missing, inconsistent or potentially non-compliant information and document required corrective actions.
• Liaise with accredited contractors, installers, assessors and internal stakeholders to obtain clarification or additional evidence.
• Maintain accurate case notes, records, status updates and audit trails in relevant systems.
• Manage assigned workloads while meeting quality, accuracy and turnaround-time expectations.
• Escalate complex technical matters, recurring issues and potential compliance risks.
• Contribute to process improvements, checklists, knowledge resources and quality-assurance activities.
• Keep technical knowledge current through training and updates to relevant standards, requirements and procedures.
  
  

• Technical qualification, technical work experience, or demonstrated aptitude in engineering, electrical, mechanical, HVAC, renewable energy or a related field.
• Strong attention to detail and ability to identify inconsistencies across multiple documents and data points.
• Ability to interpret technical specifications, product information, drawings, photographs and installation documentation.
• Strong written and verbal communication skills.
• Strong organisation and time-management skills, with the ability to manage a high-volume queue and competing priorities.
• Confidence using web-based systems, spreadsheets, document-management tools and standard office software.
• Consistent, process-focused approach and willingness to follow defined compliance procedures.
  
  

• Experience with air-conditioning, refrigeration, solar PV, battery energy storage, electrical systems or energy-efficiency programs.
• Engineering, electrical, mechanical, renewable-energy or trade-related qualification.
• Experience in compliance assessment, quality assurance, technical administration, document review or auditing.
• Familiarity with Australian technical standards, product documentation, installation certificates or accredited-contractor environments.
• Experience liaising with installers, technicians, contractors or customers about technical requirements.
  
  

• Healthy, supportive, and conducive work environment (Great Place to Workâ„¢ Certified for five consecutive years!)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors