SDR

Sales Development Representative – NDIS Registration Consultancy

Position Overview

We are seeking a high-performing Sales Development Representative (SDR) to support an NDIS Registration Consultancy through fast-turnaround lead qualification, outbound calling, and appointment setting.

This is an on-site position . The successful candidate will engage Australian prospects, qualify web leads, follow up on open quotes, and book strategy calls for the Director.

Key Responsibilities

Inbound Lead Response

• Call 40 to 80 new web leads per week within 5 minutes of arrival .
• Respond promptly to new inbound leads and initiate qualification calls.
  
  

• Ask 5 script-based qualification questions .
• Grade leads as A, B, or C based on the established qualification process.
• Book A-grade prospects into 20-minute strategy calls with the Director.
  
  

• Execute phone follow-ups on open quotes according to the following schedule:
• Day 1
• Day 5
• Day 8
• Day 14
• Work through a backlog of approximately 150 older leads .

• Log every call in the browser-based CRM.
• Use AI tools such as ChatGPT or Claude for documentation and reporting.
  
  

• Follow established call guardrails strictly.
• Do not quote exact prices.
• Do not name competitors.
• Do not reference client lists.
• Use only the approved pricing statement:
  
  

• Daily outbound calls: 60 to 80 dials per day
• Daily completed conversations: Target of 12+ completed calls per day
• Daily bookings: Target of 3 to 5 booked strategy calls per day
  
  

• Shift: 8:00 AM to 6:00 PM Sydney time, Monday to Friday
• Schedule includes daylight saving time adjustments
• Lunch Break: 1:00 PM to 2:00 PM Sydney time
• Total Working Hours: 9 working hours per day / 45 hours per week
• Holidays: Australian public holidays aligned with the client's local timezone
  
  

• Minimum 12 months of outbound calling or appointment setting experience
  
  

• Clear, natural spoken English
• Able to communicate with Australian nurses and support workers in an approachable and professional manner
  
  

• Must work on-site
  
  

• Healhy, supportive, and conducive work environment (Great Place to Workâ„¢ Certified for five consecutive years!)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors