IT Specialist

IT SPECIALIST

Role Overview

We are looking for a proactive and tech-driven IT Specialist with a strong interest in AI, automation, and emerging technologies. This role combines IT support, software development, system integration, and automation, making it ideal for someone who wants to grow their technical skills while contributing to AI-driven projects within a dynamic BPO environment.

The successful candidate will work closely with the IT Manager and other departments to identify opportunities for automation, develop practical technology solutions, and provide reliable day-to-day IT support.

Key Responsibilities

AI & Automation

• Develop and maintain AI and automation solutions, including chatbots, data tools, internal applications, and workflow automations.
• Identify repetitive or manual processes that can be improved through automation and technology.
• Collaborate with the IT Manager and other departments to plan and implement automation initiatives.
• Stay updated on emerging AI tools and technologies and recommend solutions that can improve business operations.
  
  

• Assist with backend development and system integration across applications, APIs, and databases.
• Develop and maintain dashboards, knowledge systems, internal tools, and web applications using Java, PHP, HTML, CSS, and JavaScript.
• Support API integrations and ensure reliable connectivity between systems and applications.
• Assist with testing, debugging, deployment, and ongoing maintenance of software and automation projects.
• Ensure new systems and tools are stable, properly tested, and documented before deployment.
  
  

• Provide technical support for software, hardware, and system-related issues.
• Troubleshoot computer, application, and basic network problems.
• Assist with workstation setup, software installation, system configuration, and user support.
• Apply strong analytical and debugging skills to diagnose and resolve technical issues.
  
  

• Maintain accurate documentation for IT processes, development projects, automation workflows, system configurations, and troubleshooting procedures.
• Support continuous improvement of internal systems and technology processes.
• Work collaboratively with internal teams to understand technical requirements and deliver practical solutions.
  
  

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 1–2 years of experience in IT support, software development, automation, or a related technical role.
• Fresh graduates with strong technical portfolios or relevant project experience are welcome to apply.
• Basic to intermediate knowledge of:
• Java
• PHP
• HTML
• CSS
• JavaScript
• Familiarity with MySQL, PostgreSQL, or other relational databases.
• Understanding of APIs and system integration.
• Basic knowledge of networking, computer troubleshooting, and system administration.
• Strong analytical, problem-solving, debugging, and documentation skills.
• Strong interest in AI, automation, and emerging technologies.
• Willingness to continuously learn and develop skills across both IT infrastructure and software/AI development.

• Experience with Git/GitHub or other version control systems.
• Exposure to development frameworks such as React, Laravel, Spring Boot, or Node.js.
• Experience working with AWS, Microsoft Azure, Google Cloud, or other cloud platforms.
• Knowledge of AI tools, automation platforms, or chatbot development.
• Exposure to machine learning, prompt engineering, or AI-assisted development.
• Experience with chatbot platforms such as Botpress, Dialogflow, or similar tools.
• Experience developing internal tools, dashboards, workflow automations, or business applications.
  
  

• Proactive and curious about new technologies.
• Comfortable working across both IT support and development.
• Interested in exploring how AI and automation can solve business problems.
• A strong troubleshooter who can investigate issues independently.
• Organized and capable of maintaining clear technical documentation.
• Willing to learn new technologies and take ownership of projects.
• Able to communicate effectively and collaborate with both technical and non-technical teams.
  
  

• Healthy, supportive, and conducive work environment (Great Place to Workâ„¢ Certified for five consecutive years!)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors