SENIOR OFFICER GCSS OPERATIONS

Job Purpose

• To provide back-office support to the Corporate Sales & Services Team in delivering a superior Customer experience for Zong’s Premium Clientele in line with Policy
  
  

• To entertain and complete Corporate Customers' requests on emails / Ticketing System.
• Ensure the discounts and waivers are entered on time.
• Support the Functional Manager C&SS Ops in different assigned tasks.
• New Sale Activation of Corporate Customers.
• Process all the refunds of post-paid subscribers.
• Support Corporate Accounts Managers for effective customer satisfaction in line with the Company policy.
• Deal with the queries related to corporate requests.
• Check that the requests received are in accordance with proper approvals and as per the defined Policy.
• Work in rotational shifts, Weekends/Gazette Holidays as per business requirements
  
  

• Minimum Bachelor's degree
  
  

• Preferably, 1 to 2 Years of experience.
  
  

• Team Work
• Interpersonal skills
• Negotiation skills
• Adaptability
• Time Management & Conflict Management
  
  

• Experience with CRM operations
• Basic Financial Operations
• Versatile with portals (eCMS, Service Desk, etc.)
• Computer skills: Excel, etc.