Product Testing And Development Officer

(Testing Pod — Payment Operations)Job TitleProduct Testing & Development OfficerDepartmentPayment Operations — Testing PodReporting ToTeam LeadCompany NameACE Money TransferLocationLahore, PunjabEmployee TypeFull-Time

Job Purpose

The Testing Pod exists to make sure nothing goes live anywhere in Payment Operations broken, and nothing stays broken for long. This role owns end-to-end testing across the full scope of Payment Operations — payout, processing, gateways, reconciliation, and any other system or product change — before and during go-live; represents Operations in system/product development discussions with IT and PMO; and picks up recurring or unresolved issues from the Processing team and Payout team, driving them to a development-backed fix rather than a workaround. All testing, development requests, and issue resolutions run through a single tracker owned by this role, giving management one place to see status across all of Payment Operations at any time.

Key Responsibilities

• Own end-to-end testing for every new product, corridor, partner/gateway change, and system release across Payment Operations — not limited to any single function
• Design and execute test cases covering normal flow, edge cases, failure scenarios, and rollback conditions — not just the happy path
• Validate that a change performs as expected in a live-like environment before sign-off; block go-live where testing is incomplete or results are unclear
• Conduct post-go-live monitoring for a defined stabilization period to catch issues that only surface at volume
• Maintain a standard testing checklist/SOP per change type (payout, processing, gateway, reconciliation, etc.) so testing is consistent and repeatable across the pod, not dependent on one person's memory
• Act as the single Operations-side counterpart to IT and PMO for all system development and product build discussions across Payment Operations
• Review requirements and technical specs for new development from an operational-feasibility lens before build starts, regardless of which team within Operations raised the need
• Raise, prioritize, and follow up on development tickets (DEV tickets) with IT/PMO on behalf of the Processing team and Payout team
• Attend UAT/release cycles, sign off on Operations' behalf, and ensure fixes are verified — not just marked closed by IT
• Serve as the intake point for recurring or unresolved issues escalated by the Processing team and Payout team
• Diagnose whether an issue is a one-off, a process gap, or a system defect, and route it accordingly
• Own the resolution path end-to-end for issues requiring a development fix — from ticket raised to fix tested and confirmed closed with the reporting team
• Feed recurring issue patterns back into the testing checklist so the same defect can't reach production twice
• Maintain a single tracker covering all testing activity, development requests, and issue resolutions — status, owner, age, and next action for each item
• Share a status update on open items with the Team Lead on a defined cadence
• Flag items at risk of missing a go-live date or SLA well before they breach, with a clear reason and required action
• Maintain version-controlled records of test cases, sign-offs, and known issues for audit and handover purposes
  
  

• Bachelor's degree in Business, IT, or a related field
• 1–2 years of experience in QA/testing, product/business analysis, or payout/payment operations; prior exposure to UAT cycles is a strong plus
• Comfortable reading requirements/specs and translating them into concrete test scenarios
• Structured and detail-oriented — able to run a checklist without skipping steps under time pressure
• Confident coordinating with IT/PMO and holding a position on go/no-go when testing isn't complete
• Strong tracker/documentation discipline — Excel proficiency required
  
  

• % of releases with completed test sign-off before go-live
• Recurrence rate of previously identified defects in production
• Turnaround time on DEV tickets raised on behalf of Processing/Payout teams
• Tracker hygiene — status, owner, and next action current on all open items
• Timeliness of status updates to the Team Lead per the defined cadence