Field Support Officer

Job Purpose

The Field Support Officer will support the installation, commissioning, and maintenance of drip irrigation systems, ensuring that field activities are carried out according to approved designs, project plans, and standard operating procedures (SOPs). The role also involves coordinating field resources, maintaining project records, and providing after-sales support to customers.

Key Responsibilities

• Assist in planning and executing drip irrigation installation projects in coordination with Area Managers and Zonal Managers.
• Review approved designs and installation plans to understand project requirements.
• Coordinate field manpower, tools, and materials required for timely project completion.
• Ensure that materials received at project sites are in good condition and match the approved HEIS proposal.
• Support installation of head units and pipe networks according to approved layouts and SOPs.
• Coordinate with Design Engineers and Logistics for technical guidance and additional material requirements.
• Report site-related issues and obtain the necessary approvals before implementing any design or procedural changes.
• Assist in project commissioning and train farmers or farm operators on system operation and maintenance.
• Attend to after-sales complaints, conduct site visits, and coordinate with local technicians for timely resolution.
• Maintain records of material movement, project expenses, site visits, maintenance, and replacement activities.
• Support contractor coordination and verification of work and bills for review by the relevant manager.
• Identify opportunities to improve installation quality, system performance, and customer satisfaction.
  
  
  

• Basic knowledge of mechanical and civil works, pipe fitting, and plumbing.
• Good coordination, communication, and organizational skills.
• Ability to follow technical instructions, approved designs, and SOPs.
• Basic documentation and record-management skills.
• Problem-solving ability and a customer-focused approach.
• Ability to work in the field, coordinate with teams, and meet project deadlines.
• Willingness to travel to project sites as required.