Customer Support Associate

We are looking for a Customer Support Associate to handle customer inquiries, complaints, and issues related to orders, payments, subscriptions, and accounts while ensuring a positive customer experience.

• Respond to customer inquiries through live chat and email.
• Handle customer complaints and provide appropriate solutions.
• Resolve issues related to orders, payments, subscriptions, and accounts.
• Follow up with customers until their issues are fully resolved.
• Provide accurate information about SolutionInn products, services, and policies.
• Maintain a professional and customer-focused approach.
• Suggest improvements and innovative ideas to enhance customer support processes and overall customer experience.

• Excellent English communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving abilities.
• Ability to handle difficult customers professionally.
• Strong attention to detail.
• Ability to multitask.
• Quick learner with a positive attitude.
• Professional, patient, and customer-focused.

• BBA (Bachelor of Business Administration) preferred.
• Strong command of written and spoken English.
• Fresh graduates are encouraged to apply.

• 0–6 months of experience in customer support, customer service, call center, e-commerce, EdTech, SaaS, or a related field.
• Experience with international or US-based customers is an advantage.

• Competitive salary
• Petrol allowance
• Experience working with US-based customers
• Career growth opportunities
• Performance-based growth opportunities

Night Shift – US Business Hours 6 days a week