Prod Compliance Specialist I RISC Ops

Description

ACS is a transformative initiative that builds seller compliance capabilities, eliminates guesswork behind document rejections, and provides human expertise for cases requiring guidance or judgment - real-time consultation, repeat denied appeals, and documentation edge cases. The program operates through two pillars: Professional Advisory delivers proactive 1:1 coaching and on-demand expert access via Seller Assistant Live Chat, WeChat and Zoom; Express Resolution guarantees 1-calendar-day document review turnaround for FBA and high-velocity product cases.

You will collaborate internally with program and Ops teams across TSE, AGS, Account Management and Seller Support to deliver specialized compliance expertise that bridges complex regulations and global seller growth. Your focus will be on building seller compliance capabilities, resolving ambiguous policy interpretation cases and driving operational excellence across ACS service delivery.

Key job responsibilities

• Deliver professional advisory services through proactive 1:1 compliance coaching to high-contact sellers; identify capability gaps, investigate root
  
  

Basic Qualifications

• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience with Learning & Development and course facilitation or an equivalent professional qualification
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
• Speak, write, and read fluently in English, and have the ability to take direction in English
• 3+ years of data-driven business operations processes experience
  
  

Preferred Qualifications

• Bachelors degree in Law, or 3+ years of Product Safety & Compliance Law experience
• Experience working with global and cross-functional teams across business development, marketing, operations, product development and legal
• Speak, write, and read fluently in Japanese at a business level or above (N1+)
• Experience in Account Management, Vendor Management, Business Development, Consulting
  
  

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Company - ICP-Dalian branch - J15

Job ID: A10414684

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