Receptionist Front Office Executive

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Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

Job Description

Position: Receptionist / Front Office Executive

Department: Front Office

Industry: Hotel / Resort / Hospitality

Reporting To: General Manager

Salary:- 14000/-

Location: Kufri (Shimla)

• Job Purpose
  
  

The Hotel Receptionist Is Responsible For Providing A Warm And Professional Welcome To Guests, Managing Check-in And Check-out Procedures, Handling Guest Enquiries, Coordinating With Hotel Departments, And Ensuring A Smooth And Pleasant Guest Experience Throughout The Stay.

• Key Responsibilities
• Guest Reception & Welcome
• Welcome And Greet Guests Professionally And Courteously.
• Create A Positive First Impression Of The Hotel.
• Assist Guests With Their Requirements And Provide Accurate Information.
• Maintain Professional Communication And Grooming Standards At All Times.
• Check-In & Check-Out
• andle Guest Check-in And Check-out Procedures Efficiently.
• Verify Guest Identification And Required Documents.
• Allocate Rooms According To Reservations And Hotel Policies.
• Provide Room Keys/cards And Explain Basic Hotel Facilities And Services.
• Process Departures And Coordinate With The Relevant Departments.
• Reservation & Booking Coordination
• Handle Room Reservation Enquiries Through Phone, Email, Online Platforms, And Walk-ins.
• Verify Room Availability And Booking Details.
• Update Reservation Information Accurately In The Hotel System.
• Coordinate With The Reservations And Housekeeping Teams Regarding Room Status.
• Guest Service
• Handle Guest Requests, Questions, And Complaints Professionally.
• Resolve Routine Guest Issues Or Escalate Them To The Appropriate Manager.
• Provide Information About Hotel Facilities, Restaurants, Nearby Attractions, Transportation, And Local Destinations.
• Maintain Excellent Guest Relations And Customer Service Standards.
• Telephone & Communication
• Answer And Transfer Telephone Calls Professionally.
• Respond To Guest Emails And Messages Promptly.
• Maintain Proper Communication With Front Office, Housekeeping, F&B, Accounts, Maintenance, And Management.
• Take And Communicate Guest Messages Accurately.
• Cash & Billing Support
• Handle Guest Payments And Basic Billing Procedures As Assigned.
• Maintain Proper Records Of Cash And Transactions.
• Coordinate With The Accounts Department Regarding Billing Or Payment-related Matters.
• Follow Hotel Procedures For Cash Handling And Financial Documentation.
• Front Office Administration
• Maintain Guest Records And Registration Documents.
• Maintain Accurate Shift Handover Records.
• Prepare Daily Front-office Reports As Required.
• Maintain Confidentiality Of Guest And Hotel Information.
• Follow All Hotel Policies, SOPs, And Security Procedures.
• Required Skills
• Excellent Communication And Interpersonal Skills.
• Good English And Hindi Communication Skills.
• Pleasant Personality And Professional Appearance.
• Good Customer-service And Problem-solving Skills.
• Ability To Handle Guests Calmly And Professionally.
• Basic Computer And MS Office Knowledge.
• Knowledge Of Hotel PMS/software Will Be An Advantage.
• Good Telephone Etiquette.
• Ability To Work Effectively In A Team.
• Qualification & Experience
• Qualification: 10+2 / Graduate / Diploma In Hotel Management, Hospitality, Tourism, Or A Related Field.
• Experience: 0–3 Years Of Experience In Hotel, Resort, Hospitality, Front Office, Or Customer Service.
• Freshers With Good Communication Skills And A Positive Attitude May Also Be Considered.
• Personal Attributes
• Well-groomed And Professional.
• Polite, Friendly, And Customer-oriented.
• Punctual And Disciplined.
• Honest And Responsible.
• Positive Attitude.
• Able To Work Under Pressure.
• Strong Attention To Detail.
• Willingness To Learn And Improve.
• Working Requirements
• Willingness To Work In Rotational Shifts.
• Willingness To Work On Weekends And Public Holidays As Per Hotel Requirements.
• Maintain Proper Uniform And Grooming Standards.
• Follow Hotel Attendance, Leave, Safety, Security, And Operational Policies.
• Perform Additional Front-office Duties Assigned By Management.
• Key Performance Indicators (KPI)
• Guest Satisfaction And Feedback.
• Accuracy Of Check-in/check-out Procedures.
• Proper Handling Of Reservations.
• Response Time To Guest Requests.
• Accuracy Of Guest Records And Reports.
• Professional Communication And Grooming.
• Compliance With Hotel SOPs.
• Team Coordination And Overall Front-office Performance.