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Service Coordinator

Talentmate

India

18th July 2026

2607-35090-73

Job Description

SERVICE COORDINATOR

Job Code

JOB000791

Designation

SERVICE COORDINATOR

Business Vertical

Oxygen

Key Responsibility

Coordinate and manage all customer service requests and complaints through O2 Care.
Act as the central point of communication between customers, service engineers, and branch teams.
Schedule and assign service calls to technicians based on location, urgency, and expertise.
Monitor service job progress and ensure timely closure with proper documentation.
Maintain and update service records in the ERP system accurately.
Follow up with customers post-service to ensure satisfaction and collect feedback.
Generate daily and monthly service performance reports for management review.
Ensure adherence to company service standards, warranty policies, and O2 Protection plans.

Location

NEHRU STADIUM- KOTTAYAM

State

Kerala

Country

INDIA

Educational Qualification

Graduate or Diploma holder.

Age

25-40

Experience

0

Salary Range

Starting from Rs. 15,000

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Kottayam ,Kerala
Company Website:	https://oxygendigitalshop.com/	Job Function:	Customer Service
Company Industry/ Sector:	Retail

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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