Minimum one E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
3+ Yrs. of Relevant experience
Domain Experience required
Professional Mandatory Requirements:
Strong knowledge of Business Processes
Good understanding of functional/domain knowledge
Researches, identifies and recommends industry best practices for solving business problems
Implementation Methodology
Hands on experience in configuration
Responsible for providing support SAP PM module incidents, ensuring minimal disruption to operations.
Support incident solving by analyzing incidents raised by users and provides solutions.
Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
Cross-functional communication skills; experience in offshore/onsite model.
Ability to work with minimal guidance or supervision in a time critical environment.
Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
Added Advantage:
Good experience in SAP Plant Maintenance activities. Working experience on Plant Maintenance, Preventative Maintenance, Corrective Maintenance, Breakdown Maintenance and Refurbishment and Warranty Claim Processing.
An understanding on establishing pieces of equipment and functional location structure, maintenance BOMs
Experience in integration of plant maintenance with material management, quality management and production planning modules
SAP Certification in SAP PM
Roles/Responsibilities:
Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP PM solutions and designs.
Develop and maintain documentation including configuration, user guides and test scripts.
Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
Handle change requests with a clear understanding of new business requirements.
Defect resolution and defect analysis related to PM.
Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
Available to work on shift hours depending on the requirement of the client
General:
Should have good written & communication skills.
Should able to handle the client individually.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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