Salesforce Health Cloud Senior Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

About The Role

As a Salesforce Health Cloud Senior Associate, you will be responsible for building, customizing, and implementing Salesforce Health Cloud solutions to address client needs in the healthcare sector. This role requires strong technical expertise to design and develop scalable solutions, along with the ability to collaborate with team members and stakeholders to deliver high-quality results. You will work closely with architects and managers to translate business requirements into technical deliverables.

Key Responsibilities

Development & Implementation

• Build and customize Salesforce Health Cloud solutions, including care management workflows, patient journeys, and appointment scheduling functionalities.
• Develop custom applications using Apex, Lightning Web Components (LWC), and Salesforce platform tools.
• Configure and manage Health Cloud features such as care plans, patient records, and healthcare data models.
• Integrate Salesforce with third-party applications, APIs, and EHR/EMR systems as needed.
• Ensure all development work meets best practices, performance standards, and regulatory requirements (e.g., HIPAA).
  
  

• Work closely with team leads, architects, and business analysts to gather and understand requirements.
• Collaborate with cross-functional teams to resolve technical challenges and deliver projects on time.
• Provide support during testing and deployment phases, ensuring the smooth delivery of solutions.
  
  

• Create and maintain technical documentation, including design specs, workflows, and user guides.
• Perform code reviews, testing, and debugging to ensure quality and consistency.
• Address post-implementation issues and ensure ongoing support for deployed solutions.
  
  

• Stay updated on Salesforce Health Cloud features, industry trends, and new technologies.
• Suggest and implement improvements to optimize system performance and user experience.
  
  

• 3–5 years of experience in Salesforce development, with at least 1 year working on Salesforce Health Cloud projects.
• Strong proficiency in Salesforce development tools, including Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Flow.
• Experience in configuring and managing Salesforce Health Cloud components, such as care plans and patient data models.
• Familiarity with Vlocity/OmniStudio tools (e.g., OmniScripts, DataRaptors) is a plus.
• Knowledge of integration tools (e.g., REST APIs, SOAP APIs) and data migration techniques.
• Understanding of healthcare workflows, regulatory requirements (e.g., HIPAA, GDPR), and patient data management is desirable.
  
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Salesforce certifications, such as Salesforce Platform Developer I, Salesforce Health Cloud Consultant, or Salesforce Administrator, are preferred.
  
  

• Strong problem-solving and analytical skills with attention to detail.
• Ability to work collaboratively within a team and communicate effectively with both technical and non-technical stakeholders.
• Proficient in writing clean, efficient, and reusable code.