Parts Sales New Aftermarket - Kolkata

ROLE PURPOSE

The Key Account Manager (KAM) is the dedicated owner of aftermarket revenue and customer relationships for a defined set of strategic accounts that collectively represent a large share of addressable AM revenue in the region. The KAM is the single commercial point of contact at these accounts for spare parts, M-Powered contracts, retrofits and any other new AM offerings, and is responsible for converting whitespace into recurring aftermarket revenue.

KEY RESPONSIBILITIES

Account Ownership & Revenue Growth

• Manage assigned strategic accounts end-to-end for all aftermarket revenue streams
• Deliver the assigned account-level AM revenue target across spares, M-Powered, retrofits and new AM products
• Convert whitespaces in assigned regions – identify under-penetrated SKUs, machines and product categories and activate them
• Build and protect Milacrons entitlement value (SOM) capture at each account

Customer Engagement & Coverage

• Maintain a structured visit / call plan (PJP) across assigned accounts – minimum weekly customer visits and calls per defined cadence
• Build relationships across plant-level and corporate-level decision-makers (maintenance, procurement, plant heads)
• Handle commercial and service-related escalations in coordination with the Regional Service team (Regional Service Managers and Service Engineers)

Contracting & Upsell

• Push Milacron spare part sales, consumable kits, and structured replacement programs
• Drive M-Powered contract closures; build the pipeline at the account level
• Coordinate with Service Engineers to convert any SE-flagged upsell opportunities in their accounts into closed orders

Reporting & Governance

• Maintain accurate account, opportunity and visit data in CRM / MIS
• Submit weekly coverage reports and monthly account reviews to the Regional Aftermarket Head

SUCCESS METRICS / KPIS

KEY SKILL REQUIREMENTS

EXPERIENCE PROFILE

• 4-5 years of B2B sales / key account management experience in capital goods, industrial equipment or aftermarket
• Demonstrated record of growing account-level revenue and converting whitespace opportunities
• Exposure to spare-parts or aftermarket selling preferred
• Engineering background (Mechanical / Production) preferred

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Who we are:

EEO:

The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@milacron.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.