Internal Firm Services - Human Capital - Program And Strategic Initiative Lead

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

About PwC

Join PwC AC India and play a vital role in supporting our Advisory, Assurance, Tax and Business Services teams. Gain professional growth and immersive learning opportunities as you deliver value through virtual client engagement worldwide. Shape your future as a member of our diverse global talent network, helping to deliver quality and innovation across the PwC network.

Role Overview

Job Title: Program and Strategic Initiatives Lead

Location: Bangalore

Reports to: AC Head of learning

Designation: Senior Manager

Job Summary

The role is a strategic partner, operational leader and trusted advisor. This individual plays a pivotal role in enabling the AC head of learning and development effectiveness by managing operations, supporting strategic planning, driving learning initiatives and ensuring seamless communication across stakeholders. The role demands exceptional organizational, communication and leadership skills to influence outcomes and enhance the impact of the Learning & Development (L&D) function.

Core Responsibilities

• Operational Support
• Support the AC head of learning and development in managing daily operations and organizational priorities.
• Facilitate the execution of key business processes and track the AC head of learning and development strategic agenda.
• Oversee the preparation of high-impact documents including reports, dashboards, executive update and board-level presentations.
• Strategic Planning
• Partner with the AC head of learning and development in developing and executing long-term L&D strategies.
• Monitor and analyze industry trends, external research and learning innovations to inform planning and drive continuous improvement.
• Translate strategic goals into operational plans, ensuring alignment across teams and initiatives.
• Program Management
• Lead cross-functional learning and capability-building initiatives with clear milestones and outcomes.
• Manage progress, track deliverables and ensure timely execution of strategic L&D projects.
• Identify and mitigate risks, remove obstacles and coordinate stakeholders to achieve results.
• Communication & Liaison
• Act as a key liaison between the AC head of learning and development office and internal/external stakeholders.
• Represent the AC head of learning and development in meetings or communications when appropriate, ensuring consistent and aligned messaging.
• Build strong relationships across functions and geographies to support collaborative execution.
• Executive Support
• Manage and prioritize the AC head of learning and development calendar, ensuring efficient time allocation and preparation for key meetings.
• Facilitate decision-making by curating and prioritizing critical issues, relevant data, and required insights.
• Coordinate executive briefings, follow-ups, and documentation for leadership engagements.
  
  

Qualifications And Skills

• Education: Bachelor’s degree required;
• Experience: 8–12 years of professional experience in corporate learning, organizational development, business operations, or strategy.
• Project Management: Demonstrated experience in leading enterprise-level initiatives or managing large-scale programs.
• Strategic Thinking: Strong ability to connect strategic priorities with operational execution.
• Communication: Excellent verbal, written, and interpersonal communication skills with the ability to influence at senior levels.
• Collaboration: High EQ, ability to build trust quickly and thrive in a matrixed, fast-paced environment.
  
  

Why join us

This is a high-impact leadership support role with visibility across senior leadership. It offers

the opportunity to help shape learning strategy, influence capability development at scale, and contribute directly to the professional growth of thousands across the firm. You’ll be at the heart of transforming how our people learn and lead in a dynamic business landscape.

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