FandB Guest Service Associate - Holiday Inn Express Kolkata New Town

Your day to day

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned
• Being passionate about people and service
  
  

What We Need From You

It’s a physical role and you’ll be on your feet most of the day, so fitness is important

• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
• You’ll might need to bend and kneel to complete some activities
• Literacy skills - reading, writing and basic maths skills
• Flexible attitude to shifts – you may need to work nights, weekends and/or holiday
  
  

What we offer:

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)
  
  

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

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