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Customer Support Voice Process

Talentmate

India

18th August 2026

2608-40838-18

Job Description

HIRING | HIRING | CUSTOMER SUPPORT – VOICE PROCESS

Location: Kolkata [Work From Office]

Experience: 1–3 Years Salary: ₹15,000–₹18,000/month

Qualification: Any Degree

Notice Period: Immediate Joiners Only

Work Timings: 11:00 AM – 7:00 PM, Monday to Saturday

Interview: Face-to-Face Only

Gender: Female

Industry: BPO / Customer Support

KEY RESPONSIBILITIES

• Handle inbound/outbound customer calls

• Resolve customer queries professionally

• Identify customer needs and provide suitable solutions

• Drive upselling and cross-selling opportunities

• Maintain customer satisfaction and service quality

• Follow process guidelines and achieve assigned targets

Requirements

MUST-HAVE REQUIREMENTS

1–3 years of experience in Voice Process / BPO

Inbound or Outbound calling experience

Upselling / Cross-selling experience is mandatory

Excellent customer handling skills

Strong communication skills

English + Hindi + Bengali – all 3 languages mandatory

Stable work history is required

Domestic or International BPO experience accepted

Immediate Joiners only

Willing to work from office

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Kolkata ,West Bengal
Company Website:	http://www.vrinda-international.com	Job Function:	Customer Service
Company Industry/ Sector:	Human Resources Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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