Associate Human Capital Service Centre

As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping

to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include

But Are Not Limited To

• Responsible for providing front-facing administrative support to routine questions, complete
  
  

inquiries and provides transactional support to HC process firmwide while working in collaboration

with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations

Team

• Provide next‑level administrative support for query resolution and complex inquiries across Core
  
  

HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data

Management & Reporting

• Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and
  
  

escalations in alignment with statutory legislation and HC policies

• Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
• Prepare and deliver a variety of HCSC communications, including leave agreements, employment
  
  

verification letters, clawbacks, process documentation, and other related materials

• Prepare and review payroll inputs and data loads prior to payroll cutoff
• Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job
  
  

coaching and collaborating with teams to resolve ongoing queries and issues.

• Collaborate with the HC Technology Team to support HC systems and resolve technical
  
  

escalations, while partnering with HCBPs and the HC Services Operations Team to enable

effective HR operations

• Project assistance as required, and other duties as assigned
  
  

Experiences And Skills You’ll Use To Solve

• Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
• Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including
  
  

Copilot, Agents, BOTs, and using Alteryx automation solutions

• Strong customer‑service orientation with the ability to work effectively with stakeholders at all
  
  

levels

• Exceptional attention to detail and experience handling confidential data with discretion, while
  
  

adhering to internal data‑governance processes

• Strong communication skills with the ability to consult, build relationships, and facilitate
  
  

discussions

• Excellent verbal, written, organizational, time‑management, and listening skills
• Ability to review work for accuracy and completeness
• Strong judgment, problem‑solving skills, and commitment to valuing diverse perspectives with
  
  

the ability to multitask, manage and deliver competing priorities in a fast‑paced environment

Experience range- 1 - 4 years

Education - Any graduation / Post graduation

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