Account Management Center Of Excellence - Manager

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firms services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firms brand and market presence, and achieve organisational targets. Those in client and account management at PwC will focus on building and maintaining strong relationships with clients, confirming their needs are met, and providing exceptional service. Your work will involve understanding client goals, managing accounts, and utilising effective strategies to build trust and loyalty. Working in this area, you will play a crucial role in driving business growth and maintaining a positive reputation for the organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Account Management Center of Excellence team you will oversee day-to-day delivery and lead a team of associates and senior associates in the India Acceleration Center. As a Manager you will motivate and inspire your team to deliver quality results while managing client accounts and securing operational excellence through strategic planning and mentoring junior staff.

Responsibilities

• Oversee daily operations and promote team performance
• Inspire and motivate team members to achieve exceptional outcomes
• Manage client relationships and account activities effectively
• Implement strategic planning to enhance operational effectiveness
• Mentor junior staff to foster their professional growth
• Analyze performance metrics to identify areas for enhancement
• Collaborate with leadership to align team goals with business objectives
• Uphold the firms standards of quality and client service
  
  

What You Must Have

• Bachelors Degree
• 5 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Proven experience in operational excellence and efficiency
• Demonstrated leadership in team coaching and development
• Skilled in quality assurance and performance management
• Competent in automation and process improvement
• Ability to manage stakeholder relationships effectively
• Experience in supporting strategic initiatives and client pursuits
• Knowledge of dashboarding and reporting techniques
• Familiarity with account management frameworks

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