Job Role ID: SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Outlines the count of employees reporting and financial and geographic scope of the role
Job Role Variant: Location In charge - Hired Terminal
Manager Job Position: Manager Operations
Job Position ID: Value Stream Sales & Customer Operations
Job Family: Terminal Operations
Grade/Level: A two to three line statement outlining the objective or the reason for which the job exists.
SECTION II: PURPOSE OF THE ROLE
To monitor the routine operations of various hired terminals through reviewing various operational controls, ensuring the availability of competent manpower, compliance and adherence to terms & conditions of agreement for achieving uninterrupted supply of products to customer. List of responsibilities attached to the role are documented below. These responsibilities are representative and the role holder is also responsible for any other job assigned by the superior authorities from time to time. This section in not intended to be an exhaustive listing of all activities done by the role holder. It should capture only the key responsibilities of
SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE
Sub-Job Family: Location the role
Responsibilities
Assist in planning of hired terminal operations and ensure day-to-day execution in line with function standards & regulations
Implement new initiatives/ projects as per established policies to meet future requirements of terminal operations
Provide inputs for improvements in business processes, specifications and best practices
Provide inputs for preparation of annual budget and monitor the operational expenses against the approved budget
Verify and ensure the preparedness of on ground infrastructure as per various terms and condition of agreement
Oversee the availability of manpower as per plan to handle various routine operations while ensuring smooth functioning of the hired terminals
Oversee the product unloading, storage and dispatch handling, infrastructure at sites, and ensure the same is inline with the agreement and internal RIL guidelines for safety, quality etc.
Monitor execution of various routine operations by terminal operators to ensure service delivery as per agreement, maintenance of quality standards as per RIL guidelines to reduce customer compliant
Review and take requisite actions for reducing the transit losses, operating losses, product losses etc. to keep them as per target
Supervise the timely testing, calibration of various pressure vessels, weighbridge and other support infrastructure to minimize customer compliant and ensure compliance
Supervise the lab results to ensure quality before the dispatch of tank trucks
Monitor the execution of market indents to ensure timely availability of product with customers and achieve increased satisfaction
Build effective relations with manpower to avoid any industrial disputes that might threaten operational continuity of our terminals
Conduct periodic audit to assess health check w.r.t various statutory compliance, ensure timely renewal/submission of various licenses, certificates etc. by terminal operator, and initiate actions as per agreed terms & conditions in case of any breach
Conduct periodic audit to ensure compliance to different operational, health, safety and quality related RIL guidelines, and ensure closure of audit points
Ensure regular realignment with changing internal & regulatory/statutory guidelines, processes and procedure to ensure compliance and uninterrupted terminal operations
Manage regular availability and maintenance of tank trucks and ensure compliance towards RIL and statutory requirements for quality and quantity
Supervise third party surveyors to ensure that all quality requirements w.r.t IQCM are met
People Management
Participate in recruitment activities & ensure retention / engagement of own team
Set performance objectives of own team, evaluate / appraise team members and provide regular feedback & guidance
Guide, mentor and develop own team to take larger and complex responsibilities
Evaluate training and development requirements for own team and make recommendations for learning interventions
SECTION IV: SUCCESS METRICS (TOP 3-5 KPIs)
Volume dispatches - actual v/s plan
Nil safety incidents in terminal operations
100% availability of tankages
Reduction in transit losses, operational losses
Nil dry out in market due to interruption in terminal operations
Key Interactions
External
Government bodies
SECTION V: OPERATING NETWORK
Internal
Logistics team, Hired Terminal Operators, State teams, Commercial team, FC&A team, HR team, Center of Excellence (COE)
SECTION VI: KNOWLEDGE AND COMPETENCIES
Education Qualifications - A bachelors degree in Chemical engineering or equivalent
Experience (Must Have & Good To Have)
6-9 years of experience, preferably in petroleum industry
Functional / Behavioural Competencies Required To Execute The Role
Knowledge of regulatory compliances
Financial acumen
Experience in handling crisis, risk management
Understanding of logistics and distribution operations
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