Program Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role Overview

We are looking for a seasoned Program Manager to lead a portfolio of enterprise application initiatives spanning legacy systems, platform modernization, and new product development.

This role demands a strong blend of Agile program leadership, technical solutioning, and executive stakeholder management, enabling effective decision-making across delivery, architecture, and business alignment.

Key Responsibilities

Agile Program Leadership

• Drive Agile delivery across multiple teams (Scrum/Kanban/Hybrid models)
• Establish and scale Agile governance (PI planning, sprint governance, backlog prioritization)
• Ensure alignment between product backlog, business priorities, and delivery outcomes
• Continuously improve velocity, predictability, and release quality
  
  

Program Governance & Execution

• Own execution across multiple delivery tracks (application development, modernization, integrations, enhancements)
• Manage cross-team dependencies and ensure seamless delivery across the portfolio
• Drive structured governance (daily operations, sprint reviews, executive reporting, QBRs)
  
  

Technical Solutioning (Critical)

• Participate in solution discussions and guide high-level architecture decisions
• Evaluate trade-offs between legacy constraints and modern architecture patterns
• Ensure solutions are scalable, secure, and aligned with business outcomes
• Challenge and validate engineering approaches where required
  
  

Senior Stakeholder Management

• Act as primary interface for senior stakeholders (Director, VP, Business Heads)
• Drive alignment on priorities, roadmap, funding, and delivery commitments
• Manage escalations, ambiguity, and competing priorities with authority
  
  

Financial & Delivery Ownership

• Own program KPIs: delivery velocity, quality, SLA adherence
• Manage budgets, resource planning, and cost optimization
• Drive productivity improvements across teams and delivery units
  
  

Modern Technology & Innovation Enablement

• Promote adoption of modern engineering practices (API-first, microservices, cloud-native patterns)
• Enable use of AI/automation in delivery (workflow automation, intelligent decisioning, AI-assisted development)
• Support UI/UX modernization and self-service platform evolution
• Balance innovation with enterprise constraints and delivery realities
  
  

Required Experience

• 12–18 years of experience in IT delivery, with 5+ years managing Agile programs at scale
• Strong experience in Agile frameworks (Scrum, Kanban, SAFe or equivalent)
• Proven experience in technical solutioning / architecture discussions
• Experience managing multi-track enterprise delivery environments
• Strong exposure to enterprise applications (legacy + modern architectures)
• Demonstrated success managing senior stakeholders (Director/VP level)
  
  

Core Competencies

• Agile program leadership at scale
• Technical solutioning & architectural thinking
• Executive stakeholder management & influence
• Delivery governance & financial ownership
• Decision-making under ambiguity
  
  

Nice to Have

• Background in .NET ecosystems, SQL-driven applications, and integration-heavy platforms
• Exposure to identity/security systems, workflow platforms, or enterprise integrations
• Awareness of AI/ML use cases in enterprise delivery environments
• B1 Visa / willingness to travel to client locations
  
  

What Success Looks Like

• Predictable, stable Agile delivery across all application tracks
• Strong alignment between business priorities and technical solutions
• Reduced delivery friction and stakeholder escalations
• Scalable, future-ready solution and execution models
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.


***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com


Please be advised of the following official Milestone Technologies recruitment policies:


Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

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