Learning and Development Specialist

Industry : Hospitality

Location : Kochi, Thiruvananthapuram

Job Summary

The Learning and Development Manager is responsible for designing, implementing, and evaluating training programs that enhance the skills, performance, and career development of hotel staff. The role plays a critical part in maintaining service excellence, driving employee engagement, and aligning workforce capabilities with organizational goals.

Key Responsibilities

• Training Design & Delivery
• Identify training needs across departments through job analysis, performance appraisals, and consultation with managers.
• Design and implement customized training modules (e.g., customer service, leadership, compliance, grooming, SOPs).
• Deliver classroom, on-the-job, and virtual training sessions.
• Coordinate with external trainers and institutes when necessary.

• Learning Management
• Develop annual training calendars in line with business goals.
• Maintain training records, attendance, and feedback using LMS or manual systems.
• Ensure training materials are updated, engaging, and brand-aligned.
• Talent Development
• Support succession planning and career development initiatives.
• Conduct coaching/mentoring sessions for supervisors and high-potential employees.
• Develop onboarding programs for new joiners and refresher courses for existing staff.
• Compliance & Standards
• Ensure training programs comply with brand standards statutory requirements and industry best practices.
• Conduct audits and training effectiveness assessments.
• Work with department heads to track post-training performance improvements.
• Team Collaboration
• Act as a liaison between HR and operational departments for staff development.
• Support in driving organizational culture and service excellence campaigns.

Key Skills and Competencies

• Strong presentation and facilitation skills
• In-depth understanding of hospitality service standards
• Excellent communication and interpersonal abilities
• Ability to inspire engage and influence staff at all levels
• Analytical mindset for training evaluation and reporting
• Knowledge of Learning Management Systems (LMS) and digital learning tools

Qualifications and Experience

• Bachelor’s or Master’s degree in Hospitality Management, HR, or a related field
• Certification in Training & Development or Instructional Design (preferred)
• 5+ years of experience in L&D, preferably in the hospitality sector
• Prior experience in luxury hotels or international hotel chains is an advantage