Job Description 

L3 – ICV Sales

Key Responsibilities

• Team management of front line sales.
• Increase penetration & support BAL in growing market share through frontline sales team
• To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets through the front line sales team
• Maintain & improve the relationship with the dealers through frontline sales team
• Resolve the issues escalated by frontline sales team & the dealers
• Coordinate with training team to improve the efficiency of the frontline sales team
• Interview & Selects DMAs/CSMs and recommend the same to RM &HO for final approval
• Understand various reports & take corrective action with the dealership& frontline sales team
• Responsible for PDD i.e., post disbursal docs viz., RC details etc.
• Update RMs on daily/weekly basis w.r.t. Targets vs Achieved & escalate the issues to them

Key Skills Required

• Excellent sales/marketing skills
• Team management
• Relationship management
• Problem solving skills & analytical skills

Key Performance Indicators

• Achieve volume targets for the area on quarterly basis through team
• Ensure increase in number of finance customers within dealerships on quarterly basis
• Administer, launch and initiate special schemes for festivals and conduct loan melas etc. In tandem with the RM/ZM
• Acquire more customers by utilizing alternate channels
• Responsible for supervising front line sales team ensuring process and policy adherence
• Maintain FEMI and nonstarter within the approved levels
• Maintain the process quality parameters within approved levels
• Maintaining credit document quality by regular audits of the team · Training and development of the front line sales team
• Coordinating with training team to improve team performance
• Resolving queries of team and guide them to achieve 100% target

Additional Role Details