GDS Microsoft Alliance Operations Coordinator - Supervising Associate - India

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Job Title: GDS Microsoft Alliance Operations Coordinator - Supervising Associate - India

Job Span: Single Alliance or Multiple Alliances

Function: GDS ES Growth & Innovation

Job Summary:

The GDS Microsoft Alliance Operations Coordinator will function out of the GDS Alliances Delivery Center and will be responsible for providing ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time.

Essential Functions of the Job:

Provide Alliance leadership with financial insights with effective dashboard reporting which includes:

• Customized Revenue, Sales and Pipeline visualizations, analsysis, and insights
• Managing book of business
• Opportunity Management – Tagging of Opportnities for Alliances
• Prospect tracking and reporting
• Key GTM wins tracker management
• Ensure all Alliances-related reference material is systematically reviewed and refreshed, facilitate and track access to these materials in Sharepoint and other tools
• Cordinate with Brand Marketing and Communication (BMC) team to develop and review relevant content
• Support internal EY Ecosystem leadership meetings by developing content and managing logistics
• Support meetings between EY leadership and the Alliance partner
• Program Manage various initiatives around processes and tools provided by Alliance Partners which may include:
• Administration and maintenance of partner tools, portals, etc
• Access request tracking, access issue resolution
• Certifications tracking, skill and competency tracking
• Single point of contact for Alliance Partner tools admnistration
• Work with the Alliances Investment Team to provide information and coordination required for requesting and reimbursing Market Development Funds or other investment-related activities, facilitate awareness of programs, track and monitor compliance to process, facilitate quarterly legal and finance reviews, etc
• Partner with the onshore Alliance Enablement contacts on strategic projects and initiatives as and when required
• Support Alliances team with initiation and tracking of Localisation of Global Agreements in collaboration with existing Ecosystem Contracts team
• Cordinate with Alliance partners to facilitate custom class room training sessions other than regular web based training
• Manage onshore stakeholder expectations, plans and communication
  
  

Knowledge and Skill Requirements:

• Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting
• Should have a technology aptitude, technology exposure through experience or academics
• Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc
• Should be excellent with MS Excel and Powerpoint, Power BI skills would be an added advantage
• Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
• Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution
• Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates
• Excellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance.
• Experience working with Alliance/Partner programs in a professional services or technology company
• Knowledge of EY & GDS operations, incl. org structure, operating model, management information systems, independence concepts, etc (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates)
  
  

Job Requirements:

Academics:

• MBA or equivalent
• University Graduation (Tech graduation preferred)
• Project/Program Management and certification would be an added advantage
  
  

Experience:

• 9+ Years of work experience
  
  

Working Hours:

• Flexible, based on assignment
  
  

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