Front Office Executive

Job Description

Position Overview: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.

Key Responsibilities

• Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.
• Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
• Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
• Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
• Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
• Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
• Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
• Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
• Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.