Department Manager

Job Summary

The Department Manager in a fashion retail store is responsible for leading and managing a specific department (e.g., Mens, Womens, Kids, Accessories) to achieve sales targets, ensure excellent customer service, and maintain optimal visual merchandising standards. This role involves supervising the team, managing inventory, and ensuring smooth daily operations to drive business growth.

Key Responsibilities

Sales & Customer Service:

• Drive sales through effective team management and customer engagement.
• Monitor KPIs and department performance, taking action to improve sales and conversion.
• Ensure high levels of customer satisfaction by providing excellent service.
• Resolve customer complaints promptly and professionally.
  
  

• Supervise, train, and develop Sales Associates and Supervisors.
• Motivate the team to achieve sales targets and maintain performance.
• Schedule and manage daily floor coverage to ensure operational efficiency.
• Conduct regular performance reviews and provide feedback.
  
  

• Maintain optimal stock levels and minimize shrinkage.
• Coordinate with the stock team for timely replenishment and stock rotation.
• Oversee stock take and inventory audits.
  
  

• Ensure the department is merchandised according to brand guidelines.
• Implement promotional displays and seasonal setups.
• Maintain a clean, organized, and visually appealing department.
  
  

• Ensure adherence to store policies, procedures, and safety standards.
• Monitor and maintain fitting rooms, trial processes, and return procedures.
• Report maintenance or IT issues promptly.
  
  

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sales-driven mindset with analytical skills.
• Good knowledge of fashion trends and customer preferences.
• Ability to multitask and handle high-pressure environments.
• Proficiency in using retail management systems and tools.
  
  

• Graduate degree or equivalent (Preferred: Retail, Business, or Fashion-related).
• 35 years of experience in fashion retail, including team management.