Customer Service And Operations Support In Kochi

About us

DeutschPro India is the Indian branch of GfW - Gesellschaft für Weiterbildung, an education holding and network of international language and vocational training institutes. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are preparing the further development of our activities in India, aimed at building long-term, sustainable partnerships and impactful educational solutions.

We are looking for a reliable and motivated Customer Service & Operations Support based in Kochi to support both our learners and the ongoing development of our local operations.

In this role, you will combine hands-on customer service responsibilities with operational and organizational support, playing an important part in the day-to-day functioning and further development of our location.

Website: https://www.gfw.education/

Location: Kochi, Kerala, India 

• Acting as the first point of contact for our learners via email, phone, or on site
• Supporting participants with course selection and general inquiries
• Ensuring a high level of learner satisfaction through friendly, solution-oriented service
• Supporting day-to-day operations and administrative processes
• Acting as a local point of contact and supporting the establishment & development
• Assisting with coordination tasks, communication, and internal workflows
• Supporting the implementation of operational processes and structures on site

• Strong service orientation and genuine enjoyment of working with people
• Structured, reliable, and independent working style
• At least 2 years of relevant work experience, ideally in customer service, operations, education, or project coordination
• Fluent in English & Malayalam; Hindi is a plus
• Strong communication skills and intercultural competence
• Good PC and MS Office skills
• Based in Kochi

• The opportunity to shape an international project from day one
• A varied role combining customer service and operational responsibilities
• Long-term cooperation with potential for growth and development
• A supportive and inspiring international team

We look forward to receiving your application. Please send us a brief message outlining your background and motivation – we are eager to get to know you and discuss potential next steps.