Customer Service Agent Job At Airport

, Permanent Position: Customer Service Agent Company Overview: Bluespirit is a leading airport services company based in Kochi, Kerala, India. We provide a range of services to ensure a seamless and comfortable travel experience for our customers. Our team is dedicated to providing the highest level of customer service and we are looking for a passionate and customer-oriented individual to join our team as a Customer Service Agent. Job Overview: As a Customer Service Agent, you will be responsible for providing exceptional customer service to passengers at the airport. You will assist with check-in, boarding, and other related tasks to ensure a smooth and efficient travel experience for our customers. You will also handle any inquiries or concerns from passengers and provide timely and accurate information. Key Responsibilities:

• Greet and assist passengers at check-in counters and boarding gates
• Handle ticketing and seat assignments
• Process baggage and ensure it is loaded onto the correct flights
• Answer inquiries and provide information on flight schedules, delays, and other related matters
• Assist passengers with special needs or requests
• Handle and resolve customer complaints and issues in a professional and timely manner
• Collaborate with other airport staff to ensure a seamless travel experience for customers
• Follow all safety and security procedures to ensure a safe and secure airport environment
• Keep accurate records of all customer interactions and transactions
• Attend training sessions and stay updated on airline policies and procedures Qualifications:
• High school diploma or equivalent
• Prior experience in customer service, preferably in the airline industry
• Excellent communication and interpersonal skills
• Ability to handle and resolve customer complaints in a calm and professional manner
• Strong problem-solving skills
• Knowledge of airline policies and procedures is an asset
• Ability to work in a fast-paced and dynamic environment
• Willingness to work flexible hours, including weekends and holidays
• Fluent in English, knowledge of other languages is a plus
• Must be able to pass a background check and obtain necessary airport security clearance We offer:
• Competitive salary and benefits package
• Opportunities for career growth and development
• A supportive and inclusive work environment
• Training and learning opportunities
• Employee discounts and perks If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team at Bluespirit as a Customer Service Agent and be a part of making the travel experience a memorable one for our customers.