Customer Success Manager

Job Description

The Customer Success Manager serves as a trusted advisor to customers and a key liaison across NOV teams, delivering end-to-end data solutions that connect wellsite operations to office environments. This role acts as the primary point of contact for customer deployments, ensuring successful implementation, data integrity, and ongoing operational support. As the lead data analyst for NOV Max Completions, the CSM is responsible for enabling a consistent and holistic digital view of onsite completion operations through effective data curation and system integration.

Responsibilities

• Serve as the single point of contact for customer solution planning, delivery, and support.
• Lead deployment of NOV Max Completions solutions, including hands-on configuration and system setup.
• Travel to field locations to support installations and operational rollouts.
• Translate customer needs into actionable feedback for sales, development, and support teams.
• Support software development efforts by providing domain expertise in completions operations (fracturing, wireline, coiled tubing).
• Develop and manage deployment plans to ensure successful customer onboarding.
• Configure backend systems for new equipment and resources.
• Coordinate installation requirements with field operations teams.
• Monitor customer performance and conduct daily data integrity checks.
• Develop and maintain workflows for managing and syncing completions data across NOV and customer systems.
• Communicate post-job data requirements to service company personnel.
• Act as product owner for system administration tools and processes.
• Perform additional duties as assigned.
  
  

Requirements

• Bachelor’s degree in Engineering, Computer Science, Physical Sciences, or equivalent experience.
• Minimum 2 years of experience in one or more: hydraulic fracturing, wireline, coiled tubing, or jointed pipe operations.
• 5+ years of experience in Customer Success, Product, Engineering, or related roles.
• Strong problem-solving skills with the ability to define client issues and coordinate solutions.
• General understanding of IT infrastructure (servers, databases, security).
• Drilling and/or completions experience.
• Field experience installing or deploying systems.
• Basic programming knowledge.
• Networking troubleshooting skills.
• Electronics troubleshooting skills.
  
  

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

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