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Branch Operations Manager Katni

Talentmate

India

11th September 2026

2609-59397-41

Job Description

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Katni ,Madhya Pradesh
Company Website:	www.csb.bank.in	Job Function:	Operations Management
Company Industry/ Sector:	Banking

What We Offer

About the Company

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