Transactional Account Assistant

Job Responsibilities  

• This is a multi-faceted role where the post holder will be expected (but is not limited) to: 

• Process accurate and timely customer billing in accordance with contractual agreements.
• Create, maintain, and update customer contract records within the finance and billing systems.
• Review new, amended, and renewed contracts to ensure correct billing, tax, and revenue recognition setup.
• Configure and maintain revenue recognition schedules in line with contract terms and company policies.
• Validate customer contract data to ensure accuracy, completeness, and compliance.
• Ensure the correct tax treatment is applied to customer invoices and contract setups.
• Raise credit notes and reissue invoices where required, ensuring appropriate supporting documentation and valid business justification are obtained.
• Investigate and approve billing adjustments, ensuring compliance with internal controls and policies.
• Reconcile billing data against customer contracts and revenue schedules, identifying and resolving discrepancies.
• Perform customer account reconciliations to ensure account balances are accurate and up to date.
• Conduct invoice reconciliations to identify and resolve duplicate, missing, or incorrectly raised invoices.
• Investigate billing queries and work with internal stakeholders to resolve issues in a timely manner.
• Collaborate with Sales, Customer Success, Commercial Operations, and Finance teams to ensure contract and billing accuracy.
• Support month-end activities through billing, revenue, and customer account reconciliations.
• Maintain accurate financial records and audit-ready documentation.
• Monitor and improve data quality across customer contracts, billing, and revenue systems.
• Identify opportunities to improve billing processes, controls, and operational efficiency.
• Ensure compliance with company policies, financial controls, and regulatory requirements.

• Job Qualification:

• Minimum 2 years' experience in Accounts Receivable, Billing, Transactional Finance, or a similar finance role.
• Experience processing customer billing and managing contract-related data.
• Strong reconciliation skills, with the ability to investigate and resolve discrepancies.
• Good understanding of financial controls and data accuracy requirements.
• Strong commercial awareness and analytical skills.
• Excellent IT skills, including a high level of proficiency in Microsoft Excel.
• Experience using Microsoft Dynamics 365 Finance & Operations (F&O) or a similar ERP system would be advantageous.
• Understanding of VAT/tax treatment within customer billing processes would be beneficial.
• Strong communication and interpersonal skills with the ability to work effectively across multiple departments.

• Your Personal Characteristics will include:

• Highly organized and methodical approach to work.
• Excellent attention to detail and commitment to accuracy.
• Solution-focused, with the ability to investigate issues and identify root causes.
• Able to prioritize workload and manage multiple deadlines effectively.
• Confident in challenging and validating billing adjustments, credits, and invoice reissues where required.
• Proactive and self-motivated, with a willingness to take ownership of tasks.
• Strong team player with a collaborative approach.
• Adaptable and eager to learn new systems and processes.
• Resilient and able to work effectively in a fast-paced environment.
• Committed to continuous improvement and delivering high-quality service.