Food Service Worker Nutrition And Food Services Division

Food Service Worker (Nutrition & Food Services Division)

Department

Nutrition and Food Services

Entity

Aga Khan University Hospital

Location

Karachi, Pakistan

Introduction

The Aga Khan University Hospital (AKUH) is a not-for-profit health system with a quaternary care hospital in Karachi, and a nationwide presence through four Off-Campus Hospitals, 19 Medical Centres, more than 50 Pharmacies, and over 300 Laboratory sites across Pakistan. Extending care beyond hospital walls, AKUH also provides Home Healthcare Services. To ensure access for all, the Health System offers zakat and patient welfare support to those in financial need—benefiting 1.5 million patients in 2024 alone, with financial aid worth PKR 7.19 billion.

Renowned for its commitment to quality and patient safety, AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre—one of the highest global standards in healthcare. Its Clinical Laboratories are accredited by the College of American Pathologists (CAP), further affirming the accuracy and reliability of its testing services, while all four Off-Campus Hospitals are certified at SafeCare Level 5.

The Nutrition and Food Services Department (NFSD) of AKUH offers a range of products and services to students, faculty, staff, as well as patients and their attendants, providing approximately 13,000 – 15,000 meals in a day. It comprises a team of experienced clinical nutritionists, dietitians and food service professionals. Services are provided through six sections: clinical nutrition, patient meal services, cafeteria & catering services, food production, food safety management and cost control.

AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

·       Maintain overall cleanliness by collecting and disposing of waste, washing dishes, sanitizing utensils/equipment, and ensuring all kitchen and cafeteria areas remain hygienic.

·       Operate dishwashing processes, including scraping, loading/unloading, and storing clean dishes and utensils in designated areas.

·       Support cafeteria, kitchen, and office cleaning through sweeping, mopping, dusting, and maintaining sanitary work environments as instructed.

·       Assist in food service and patient meal operations by transporting food trolleys, arranging meal setups, serving meals, and replenishing food items during service hours.

·       Handle catering and food service outlets for on-campus/off-campus functions, including food transport, setup, service, and cash handling when required.

·       Perform basic food preparation tasks, such as slicing bread, portioning salads, fruits, snacks, preparing beverages, and assisting with bulk food production.

·       Assist in food production activities, including basic butchery tasks and pre-processing of vegetables and fruits, as well as supporting bakery, hot, and cold kitchen preparations.

·       Arrange and maintain serving lines and dining areas, including setting up tables/chairs, laying tableware, decorating service areas, guiding diners, taking orders, and ensuring excellent customer service.

·       Ensure cleanliness and order during and after service, including clearing tables, managing spills, and keeping the dining/service areas presentable.

·       Perform rotational and periodic duties across all Nutrition and Food Service units (Patient Meals, Cafeteria, Function Services, Production, Pre-Processing, Food Store, Stewarding), including weekend and holiday shifts as required.

Requirements:

Educational/Professional Qualifications, Licensure & Relevant Experience

·        Preferably Matric OR Non-Matric

·        Matric: fresh to 2-year institutional food service experience from Hospital / Hotel / Airline / Restaurants.

·        Non-Matric: 3-4 years institutional food service experience from Hospital/Hotel /Air Line/Restaurants.

Knowledge And Competencies (State Skills, Abilities & Traits Required)

·        Have potential to learn to operate food service equipment.

·        Ability to perform heavy duty tasks.

·        Ability to lift heavy objects/equipment like trolleys/trays etc.

·        Ability to work in a team.

·        Respectful attitude towards supervisors and colleagues.