Coordinator - Vendor Management And Service Delivery

Job Requirement:

Experience: 1-2 Years
Industry: Banking / Financial Services / Fintech
Department: Operations / Vendor Management
Job Type: Full-Time Onsite (DHA Phase 6, Karachi)

Key Responsibilities:

• Coordinate with vendors and service providers to ensure timely and efficient delivery of services.
• Monitor vendor performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
• Liaise with internal departments, including Operations, IT, Compliance, Procurement, Finance, and Business teams, to facilitate smooth service delivery.
• Track and follow up on vendor-related issues, service requests, escalations, and complaints until resolution.
• Maintain vendor records, contracts, performance reports, service documentation, and other relevant databases.
• Assist in vendor onboarding, evaluation, due diligence, and periodic performance reviews.
• Prepare regular reports on vendor performance, service delivery status, pending issues, and operational challenges.
• Ensure vendors comply with organizational policies, regulatory requirements, and applicable banking/fintech standards.
• Coordinate periodic vendor review meetings and maintain minutes of meetings and action trackers.
• Identify service delivery gaps and highlight opportunities for process improvement.
• Support internal and external audits by providing vendor-related documentation and records.
• Ensure timely communication and escalation of critical service disruptions or operational risks.

Required Qualifications & Experience:

• Bachelor's Degree in Business Administration, Finance, Management, IT, or a related field.
• Minimum 2 years of relevant experience in vendor management, service delivery, operations, or coordination within the banking or fintech industry.
• Understanding of vendor management processes, SLAs, KPIs, and service delivery standards.
• Familiarity with banking operations, digital financial services, payment systems, or fintech operations will be an advantage.
• Experience in stakeholder coordination, issue tracking, reporting, and documentation.
• Strong communication and interpersonal skills.
• Excellent coordination and follow-up abilities.
• Good analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
• Ability to work independently and collaboratively with cross-functional teams.
• Professional approach to vendor relationship management and issue resolution.