Tax ACR - OTC - Manager

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Job purpose

Manager ACR will play a critical role in setting up the multi country/ group Order to Cash process. The role requires demonstrated ability to lead and develop high-performing team. Proven capabilities of setting up and leading Order to Cash process ensuring order being raised, billing, and application of cash without any quality defect and in line with the local statutory requirement. Work closely with Global Process leaders for management reporting, analysis, budgeting, forecasting etc. Provide outstanding contribution/support to consulting with engagement teams on all compliance and reporting activities.

Responsibilities

• Take full ownership and accountability for the delivery of O2C services, ensuring operational excellence and adherence to SLAs.
• Lead the O2C team through the entire cycle from order management and billing to revenue recognition and collections.
• Maintain a clear understanding of service management reporting metrics and use operational and process insights to drive performance and customer satisfaction
• Utilize and champion the use of advanced O2C tools and technologies, such as High radius, Getpaid, BL cash application, SNOW and RPA to streamline operations and increase efficiency.
• Act as a people leader, fostering a positive team environment that encourages growth, collaboration and high performance.
• Collaborate with Sales, Customer Service, and Finance to optimize O2C processes and resolve issues swiftly.
• Oversee credit risk management process including customer credit assessments, credit checks, setting credit limits, monitoring customer credit worthiness and support dispute resolutions working hand-in-hand with client stakeholders.
• Ensure compliance with accounting standards and company policies, particularly regarding revenue recognition.
• Manage billing operations to ensure invoices are accurately generated and sent to customers in a timely manner.
• Drive continuous improvement and innovation within the O2C function to enhance OTC efficiency and Effectiveness
• Implement effective collections strategies to minimize overdue payments and maintain healthy cash flow.
• Supervise cash application processes to ensure payments are correctly applied to customer accounts.
• Develop / maintain strong relationships with key customers and establish a rapport to facilitate seamless business operations
• Monitor and report on key OTC metrics, such as days sales outstanding (DSO), aging reports, and cash collection targets.
• Train and develop OTC team members to build a high-performing team
• Monitor O2C metrics and KPIs, providing regular reports to senior management on the health and progress of O2C initiatives.

Functional & Technical skills

Functional Skills

• Experience in managing Order to Cash operations, developing teams and ability to lead a team of experienced finance colleagues.
• Proven track of working with leaders from across geographies and managing the deliverables under a fast changing expectations with accurate quality in a metrics environment.
• Outlook towards increasing the productivity and resources utilization, and ability to effectively implement the process change with adequate engagement support.

Required Technical skills

• Hands on experience on Workday
• Knowledge of IFRS or US-GAAP is essential
• Excellent presentation and interpersonal skills
• Strong client and stakeholder management skills

Qualifications & Experience

• BCOM/ MCom / MBA- 10 to 12+ years with at least 8+years of relevant domain experience.
• Chartered Accountant (CA/ACCA)/Cost Accountant (CWA)/Certified Public Accountant (CPA) with at least 5+ yrs of post qualification work experience in Accounts Payable.

This role may require extended working hours during peak reporting periods and may involve occasional travel. May also be required to work in shifts that has few hours of overlap with Americas and Europe business hours to interact with EY and client stakeholders.

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