Operations Support Assistant

Job Title

• Title: Operations Support Assistant
• Department: Academic
• Location: Sector - 62, Noida, India

This role offers a great opportunity to be at the centre of day-to-day office operations, supporting essential administrative and IT coordination activities. It is ideal for individuals looking to build a strong foundation in operations, workplace management, and cross-functional collaboration within a global organization.

As many candidates exploring this role may already be working, this position provides a positive career move by offering exposure to multiple functions including IT, HR, procurement, and facilities management. It enables you to develop operational expertise while supporting the smooth functioning of a dynamic office environment aligned with organizational goals.

The role is particularly interesting as it combines administrative coordination with hands-on IT support, vendor interaction, and employee-facing responsibilities. You’ll engage with workplace teams, IT systems, and operational processes, contributing directly to an efficient and well-supported office environment.

In this role, you will manage a variety of administrative and IT support activities, ensuring seamless day-to-day office operations.

Key responsibilities include:

• Managing office supplies, tracking inventory, and maintaining accurate records
• Supporting reporting, documentation, and operational record-keeping
• Coordinating with facility management for office upkeep and workplace changes
• Collaborating with workplace teams on events and facility-related initiatives
• Monitoring and managing employee attendance systems, ensuring accuracy and timely updates
• Maintaining employee seating plans and coordinating guest arrangements

IT and Technical Support:

• Acting as the primary point of contact for IT-related issues in the office
• Facilitating resolution of hardware, software, and network issues
• Escalating unresolved issues to IT teams and following up for closure
• Acting as a liaison between end-users and IT teams
• Managing IT inventory, including tagging assets and maintaining stock records
• Coordinating procurement requirements and handling vendor interactions
• Managing stock receipt, storage, and invoice handover for payment processing
• Supporting joiner and leaver IT asset allocation and return
• Liaising with GTSD and AWFIS teams for network, printing, and access issues
• Coordinating site access for IT engineers when required

Cross-functional collaboration:

• Partnering closely with HR, IT, and SAP teams for administrative and operational needs
• Supporting onboarding and offboarding processes from an admin and IT perspective

Impact of the role:

• Ensures smooth functioning of daily office operations
• Improves employee experience through efficient support systems
• Maintains operational accuracy and timely issue resolution
• Supports cross-functional alignment across HR, IT, and facilities

• Basic knowledge of Windows/Mac OS
• Good working knowledge of MS Office tools
• Strong record-keeping and organizational skills
• Good English language and communication skills
• High attention to detail and ability to follow instructions accurately
• Ability to respond promptly and manage tasks efficiently

• Familiarity with attendance and facility management tools
• Understanding of IT ticketing systems

• Please contact aarti.rana@oup.com with any queries relating to this role.

• Dependent on skills and experience

Please apply on Careers.oup.com.