Deputy Manager Learning Management Audit

JOB SUMMARY

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The Learning Management Auditor will audit training content, delivery records, assessments, and learner progress maintained in Zoho Learn. The role will ensure that technical, soft-skills, business-development-related, and core selling-skills training is accurate, complete, relevant, and effective, while identifying gaps and recommending improvements. 

KEY RESPONSIBILITIES :

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1. Audit training modules and learning paths in Zoho Learn covering technical skills, soft skills, BD-related training, and core selling skills.

2. Review training content for accuracy, completeness, clarity, relevance to job roles, and alignment with company processes and business objectives.

3. Verify course structure, learning objectives, presentations, documents, videos, quizzes, assessments, and other learning resources uploaded to Zoho Learn.

4. Monitor learner enrolment, attendance or participation records, course completion, assessment scores, and overdue training; flag gaps to relevant managers.

6. Check that training materials, versions, ownership, review dates, and supporting resources are properly maintained and easy for employees to access.

7. Collect and review learner feedback and assessment results to identify recurring knowledge or skill gaps and recommend refresher training where needed.

8. Maintain an audit checklist and evidence trail; prepare periodic reports highlighting findings, risks, corrective actions, owners, and due dates.

9. Follow up with trainers and department heads to confirm that identified gaps are corrected and that updated content is re-audited.

10. Recommend improvements to course structure, assessments, learning paths, and reporting within Zoho Learn to strengthen training effectiveness.

5. Audit BD training in particular, including prospecting, lead qualification, client communication, needs discovery, pitching, objection handling, negotiation, follow-ups, and closing skills.

Requirements

REQUIRED QUALIFICATIONS :

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Educational Qualification:

- Bachelors degree in Business Administration, Human Resources, Learning & Development, Commerce, or a related field.

Experience Required:

- 2–4 years of experience in training coordination, LMS administration, quality auditing, sales enablement, or a related role.

Technical Skills:

- Working knowledge of Learning Management Systems (LMS); experience with Zoho Learn is preferred.

- Ability to review digital training content, quizzes, assessments, learning records, and completion reports.

- Proficiency in Excel/Google Sheets and preparing structured audit reports; familiarity with CRM or sales processes is an advantage.

Soft Skills:

- Strong written and verbal communication, with the ability to provide clear and constructive feedback.

- High attention to detail, objectivity, and a structured approach to reviewing information.

- Good coordination and follow-up skills when working with trainers, subject-matter experts, and BD teams.

PREFERRED QUALIFICATIONS (Optional) :

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- Experience auditing sales training, onboarding programmes, technical training, or competency-based assessments; LMS or instructional-design certification is an advantage.

Core Competencies(Optional) :

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- Analytical thinking and root-cause identification.

- Quality orientation and continuous improvement.

- Professional judgement, confidentiality, and cross-functional collaboration.