Job Description
Roles & Responsibilities: -
OperationalGovernance & Reporting: -
• Oversee operations for the assigned line of business, acting as a proficientliaison between
internal and external stakeholders.
• Analyze and address performance trendsthrough dashboards, implementing proactive
measures to ensure competitive operations governance aligned with contracted SLAs.
• Periodically review and reportline of business metrics to senior leadership, providing insights
into performance improvement areas.
• Identify and manage operational risks, implementing effective controlsin collaboration with
support departments.
• Strategically allocate responsibilities within the business unit, aligning them with evolving
business and stakeholder requirements.
• Conductregular talent and skill matrix reviews, governing recruitment and onboarding of
operations staff with a focus on skill-based alignment.
Problem Analysis and Resolution: -
• Train operational managers on identifying and addressing core challenges, fostering a
solution-oriented approach.
• Identify opportunitiesfor processimprovement, coordinating and implementing various
transformation methodologies
Stakeholder Management, Client Relationship: -
• Lead stakeholder engagements, ensuring effective client communication through available
channels to maintain positive customer sentiment.
• Interpret organization, business, and clientrequirements with an agile approach.
• Provide scheduled and ad-hoc governance and financial reporting.
Business Focus, SLA & Compliance: -
• Monitor performance SLAs, preventincentive and revenue loss, and identify areasfor
operational expansion within line of businesses.
• Ensure adherence to ISO/PCI compliance controls, meeting auditrequirements, and
implementing effective controls on identified alerts.
Employee Centricity:
• Motivate teams, fostering a culture of continuous learning and skillset enhancement.
• Conductscheduled and ad-hoc connects with teams and managers, identifying needs and
opportunities for proactive action.
• Foster the development of line of businesses by providing timely and constructive feedback,
effective counselling, and timely rewards and recognition.
P&L Ownership:
• Responsible for overall Profit & Loss management, ensuring revenue growth, cost control, and operational efficiency.
Requirements
Successful Candidate must have: -
• Over 10 years of robust operations management experience in BPO/ITES.
• Previous experience leading a large operations unit/line of business in a dynamic
environment.
• Strong planning skills with the ability to interpret, analyze, and present data effectively.
• In-depth knowledge of performance metrics and stakeholder management.
• Experience in Client SLA management and adherence, representing business/delivery for
transformation projects.
• Creative and strategic thinker with the ability to foster similar attributes within the team.
• Willingness to work in a 24x7 operations environment, with knowledge of Lean and Six Sigma
principles
Job Details
| Role Level: | Executive-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Juni Indore Tahsil ,Madhya Pradesh |
| Company Website: | https://annovasolutions.com/ | Job Function: | Healthcare Administration |
| Company Industry/ Sector: |
Outsourcing and Offshoring Consulting | ||
What We Offer
About the Company
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Job Snapshot
Work TypeFull-Time
Role LevelExecutive-Level
Job FunctionHealthcare Administration
CityJuni Indore Tahsil
IndustryOutsourcing and Offshoring Consulting
Posted03 Nov 2026
Job ID2611-54789-12
