Services Sales Specialist

Brief Description:
 

Vertiv is seeking an experienced Service Sales Manager with 8–12 years of proven expertise in UPS service sales. The ideal candidate will be responsible for driving service revenue growth across contracts, spare parts, batteries, upgrades, retrofit solutions, and audit services. This is an individual contributor role with full accountability for sales growth, P&L management, and customer satisfaction.

• Drive service sales growth in UPS contracts, spare parts, batteries, upgrades, retrofit, and audit services.
• Manage contract business with strong awareness of RCR (Recurring Contract Revenue) and WCR (Warranty Contract Revenue).
• Identify and pursue opportunities in retrofit and upgrade projects to enhance customer infrastructure.
• Develop and execute strategies for solution-based service sales and audit business expansion.
• Handle end-to-end service sales cycle including prospecting, proposal preparation, negotiation, and closure.
• Take ownership of P&L responsibilities for assigned accounts/projects.
• Build and maintain strong relationships with customers in electrical project sales and service domains.
• Collaborate with service delivery teams to ensure seamless execution and customer satisfaction.
• Provide accurate sales forecasts, pipeline updates, and participate in regular status calls.
• Ensure compliance with company policies, pricing guidelines, and contractual obligations.

• Experience: 8 –12 years in UPS service sales (contracts, spares, batteries, upgrades, retrofit, audit services).
• Strong knowledge of electrical project sales and service delivery models.
• Proven track record in sales growth and P&L management.
• Familiarity with contract structures, RCR/WCR metrics.
• Excellent communication, negotiation, and customer relationship skills.
• Ability to work independently as an individual contributor.
• Strong analytical and problem-solving skills.

• Experience in Vertiv or similar UPS/power solutions industry.
• Exposure to solution-based service selling and consultative approaches.
• Technical understanding of UPS systems and retrofit solutions

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com