Senior Desktop Engineer

A Senior Desktop Engineer L1 with 2 years of experience handles IT support, fixes hardware and software issues, and manages user accounts. Key duties include resolving tickets, setting up new systems, and maintaining network connections.

Responsibilities

• Technical Support: Resolve L1/L2 end-user incidents via ticketing systems, phone, and remote tools.

• Hardware & OS Management: Install, configure, and troubleshoot Windows OS, laptops, desktops, and printers.

• Account Administration: Manage user access, Active Directory setups, and Microsoft 365 or Outlook configurations.

• Network & Security: Troubleshoot basic TCP/IP, VPN clients, Wi-Fi, and endpoint security tools like BitLocker.

• Asset Tracking: Maintain inventory checklists for hardware allocation, onboarding, and offboarding. 

Qualifications

• Experience: 2 years of hands-on experience in IT helpdesk or desktop support operations.

• Education: Bachelors Degree in Information Technology, Computer Science, or a related field.

• Technical Knowledge: Strong command of Windows troubleshooting, hardware assembly, and Active Directory basics.

• Soft Skills: Clear communication abilities and customer-first problem-solving orientation.