Remote Monitoring Engineer

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Main Duty

Experience required - 2-5 years

You will be part of the remote monitoring team at our newly opened excellence of center in Jaipur/ HZL sites. You will analyze and interpret machine and field service data and provide insights and reports for our service business and customers. Your role contributes directly to improving the fleet’s performance, safety and sustainability. The role is within the Global Digital Service team which leads the connectivity and analytics services at Normet.

Your Key Tasks Include

• Monitor Normet equipment with data from our field service tool and data from our equipment
• Analyse data and provide insights on service needs, asset utilization, process and operational improvement
• Collaborate with our global data analytics team
• Communicate with front line and customers about data insights
• Participation in digital development initiatives in relevant areas
• Process development related to the area of responsibility
  
  

• Fluency in English
• Can-do and customer success attitude
• Excellent communication skills.
• Experience with Microsoft Power BI analytic tools
• Good SQL skills
• Experience in working in international environment and cross-functional roles
• Experience from mining industry seen as a benefit
• Bachelor’s or Master’s degree in data / technology /engineering or similar
  
  

• Monitoring our fleet
• Give insights to our service business and customers
  
  

• Services organization
• Normet IT organisation
• Global Tech support
• Digital services
  
  

• Engagement with customers
  
  

• Experience with Microsoft Power BI analytic tools
• Good SQL skills
• Can-do and customer success attitude
• Experience in working in international environment and cross-functional roles
• Experience from mining industry seen as a benefit
• Fluency in English
• Bachelor’s or Master’s degree in data / technology /engineering or similar