Professional Services Engineer

Responsibilities

Hexagon’s Physical Security division is seeking a Professional Services Engineer with strong expertise in Business Intelligence, reporting, and dashboard development to support customer implementations across CCTV, Video Management Systems (VMS), and physical security platforms.

This role is customer-facing and involves designing, configuring, and delivering operational and analytical reports using Qlik, NPrinting, Power BI, and similar tools, enabling customers to gain actionable insights from security, incident, and operational data.

Key Responsibilities

• Design, develop, and deliver dashboards, operational reports, and analytics solutions for Hexagon Physical Security platforms (e.g., VMS, incident management, command & control systems).
• Build and maintain reports using Qlik (QlikView / Qlik Sense), NPrinting, Power BI, and equivalent BI tools.
• Configure scheduled, automated, and role-based reports using NPrinting or similar reporting frameworks.
• Work closely with customers to gather requirements, understand operational security workflows, and translate them into effective BI and reporting solutions.
• Support end-to-end project delivery including requirement analysis, solution design, development, testing, deployment, and production support.
• Troubleshoot and resolve reporting, performance, and data refresh issues in live customer environments.
• Collaborate with product engineering, database, and support teams to resolve data, integration, and performance challenges.
• Ensure data accuracy, security, and performance of reporting solutions.
• Prepare and maintain technical documentation, solution design documents, and customer handover materials.
• Provide customer training, knowledge transfer, and post-go-live support as part of professional services engagements.
  
  

Education / Qualifications

• 4–7 years of experience in Professional Services, BI, Analytics, or Reporting roles.
• Strong hands-on experience with:
• Qlik (QlikView / Qlik Sense)
• NPrinting
• Power BI (DAX, Power Query, data modeling)
• Proven experience developing dashboards, KPIs, and operational reports.
• Experience working in a client-facing environment, preferably in enterprise or critical infrastructure projects.
• Strong knowledge of SQL, relational databases, and data modeling concepts.
• Experience with report scheduling, access control, and data security.
• Strong troubleshooting and performance optimization skills.
• Excellent written and verbal communication skills.
  

Preferred / Nice To Have

• Experience with Physical Security, CCTV, Video Management Systems (VMS), PSIM, or Command & Control platforms.
• Exposure to Hexagon Physical Security solutions or similar enterprise security products.
• Knowledge of incident management, alarms, sensors, and event-driven systems.
• Experience with other reporting tools such as SSRS, Tableau, or Crystal Reports.
• Familiarity with on-prem and cloud deployments (Azure / AWS).
• Understanding of enterprise customer environments, SLAs, and operational support models.
  
  

Soft Skills & Behavioral Attributes

• Strong customer orientation with a delivery and quality mindset.
• Ability to work independently in customer environments with minimal supervision.
• Comfortable working across multiple stakeholders and geographically distributed teams.
• Proactive, detail-oriented, and solution-focused approach.
• Willingness to travel to customer sites as required.
  
  

About Hexagon

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
  
  

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

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