Job Description – Executive / Senior Executive – AMC Sales & Service

Position Details

• Department: After Sales Service
  
• Role: AMC Sales & Service
  
• Locations: Delhi / Jaipur / Lucknow / Chandigarh / Hyderabad
  
• Experience: Minimum 2 Years
  
• CTC: Up to ₹5 LPA
  

Job Summary

We are looking for a customer-focused professional to manage after-sales service, customer relationships, AMC & spares sales, service coordination, and technical support.

Key Responsibilities

• Manage service, warranty, and non-warranty calls and ensure timely closure.
  
• Handle customer complaints and ensure effective resolution.
  
• Drive AMC and spares sales, including lead generation, follow-ups, conversion, and order closure.
  
• Coordinate with service partners and authorized installation contractors.
  
• Support installation, troubleshooting, and spares selection.
  
• Conduct basic product awareness and technical training.
  
• Monitor service/project status and provide timely updates.
  
• Support customer meetings and techno-commercial discussions.
  
• Maintain service records using CRM, SAP, and MS Office.
  
• Identify service issues and support process improvements.
  
• Ensure high customer satisfaction and effective relationship management.
  

Requirements

• Minimum 2 years of experience in After Sales Service, AMC Sales, Service Engineering, Technical Support, or related fields.
  
• Strong exposure to AMC Sales, Spares Sales, and Customer Handling preferred.
  
• Knowledge of troubleshooting, site handling, service processes, and RCA.
  
• Good communication, negotiation, and techno-commercial skills.
  
• Working knowledge of CRM, SAP, and MS Office is an advantage.
  
• Strong analytical and problem-solving abilities.
  
• Willingness to travel as per business requirements.