Email Support Executive

Job Title: Customer Service Executive (Voice/Non-Voice)

Department: Customer Service ( Email Support)

Location: Dev Nagar, Tonk Road, Jaipur

Experience Required: (6 months-3 Years)

Industry: E-commerce / Banking / Customer Service / Call Center

Education: Graduation and above

CTC - upto 21k ctc + Incentives

Requirements

• Minimum 6 months of experience in Email/Chat/In-call and inbound calling process in any BPO, e-commerce, fintech, and any customer experience organization.
• Notice - Immediate
• Handle inbound customer calls professionally.
• For Email/chat – Typing speed must be in btw 30-35 wpm.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Escalate unresolved issues to the appropriate departments or higher authorities.
• Follow up with customers when necessary and ensure resolution.
• Excellent verbal/written communication skills and basic computer knowledge.
• Age should be a maximum of 28.
• Work from the office and 6 days of work (roster off).