Customer Service Representative

Location: Nr. 200 FT Puliya, Ajmer Road, Jaipur

Company: PUNO

Job Summary

We are looking for an enthusiastic and customer-oriented Customer Service Representative (Promoter) to join our team at PUNO. The ideal candidate will ensure visitors have a memorable experience by addressing their queries, assisting them in gameplay, promoting offerings, and maintaining a safe and engaging environment in our game zone and trampoline park.

Key Responsibilities

• Greet and interact with visitors to provide a warm and welcoming experience.
• Address customer queries related to games, activities, and facilities promptly and professionally.
• Assist visitors in understanding and participating in games and activities.
• Promote and cross-sell games, packages, and other offerings to maximize customer engagement.
• Ensure customer safety by monitoring trampoline park activities and enforcing safety guidelines.
• Provide information about rules, safety instructions, and game mechanics to visitors.
• Handle minor troubleshooting for games and escalate technical issues as needed.
• Maintain a clean, organized, and safe environment for customers.
• Gather feedback from customers to continuously improve service delivery.
  
  

Qualifications And Skills

l High school diploma or equivalent; a bachelor's degree is a plus.

l Prior experience in customer service, hospitality, or a related field is preferred.

l Strong interpersonal and communication skills.

l Enthusiastic, energetic, and able to engage with people of all ages.

l Ability to multitask and handle a dynamic work environment.

l Basic knowledge of safety protocols in activity zones is an advantage.

What We Offer

l A vibrant and fun work environment.

l Opportunities for growth within the company. Shift Time : 12 Noon to 10 Evening

l 11000 NTH+ PF and ESIC

If you have a passion for delivering exceptional customer experiences and thrive in a dynamic environment, we’d love to have you as part of our team!

For interview contact on 7300063513 or ravikumaragarwal@funatpuno.com

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