Job Description
Role Description
Job Title
BEU - Sales Officer - Tele Sales
Business Unit
DBC - Business Enhancement Unit
Reporting To
Sales Manager
Job Function and Role Type
Sales, Tele-calling role with no travel required.
Version No
2.0
Job Purpose
Responsible for sales closure through tele-calling and lead generation for asset and liability products via internal and external channels. Achieve business and efficiency targets while maintaining productivity and hygiene standards.
Key Responsibilities
Role Type: Sales
Achieve monthly and yearly business targets; Identify suitable products for customers and ensure sales closure.
Target v/s Achievement
Meet productivity benchmarks and achieve defined targets; Ensure alignment with efficiency and hygiene parameters.
Quality Management
Understand customer needs and recommend suitable products; Ensure proper tagging and disposition of leads in the system; Cross-sell bank products based on customer requirements; Adhere to call management, lead management, and database protocols.
Process Management
Follow channel guidelines and code of conduct; Maintain system login and hygiene parameters; Ensure accurate call information to minimize complaints; Adhere to performance metrics for call coverage, lead management, and disbursements.
Education
Graduate in any stream with fluency in English and the local language.
Certifications
None specified.
Key Competencies
Sales and influencing skills, banking product and process knowledge, communication, competition awareness, financial industry trends.
Major Stakeholders
Quality and Training Team, Reporting Supervisory Line.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Jaipur ,Rajasthan |
| Company Website: | https://www.hdfcbank.com/ | Job Function: | Sales |
| Company Industry/ Sector: |
Banking | ||
What We Offer
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