Assistant Manager Services

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

• Support the Spare part item Manager in planning and overseeing the daily operations.
• Monitor quality, response time, and resolution rates to ensure customer satisfaction and continuous improvement.
• Providing internal support to the global Normet organization for the spare parts business.
• Managing and improving the Spare Parts support portal or other channels.
• Spare part item management includes item creation and spare part parameter data enrichment in the PDM system.
• Managing and improving the spare part master data quality
• Equipment Bill of Material & spare part data quality checks
• Spare part replacement or duplicate detection & communication.

• Other spare part-related technical support tasks.
• Required Skills
• Technical understanding of Normet Equipment from maintenance and spare part point of view.
• Normet equipment spare part design and process experience.
• Normet Equipment BOM and module understanding.
• Item master PDM Sovelia knowledge and experience.
• Microsoft AX tool experience.
• Understanding Normet spare part offering practices and instructions.
• Experience of making decisions based of Equipment BOM, what parts are considered as after sales parts.
• Normet Equipment spare parts recommendations creation independently.
• Master data management experience and data updates into MS Sales systems.
• Develop instructions around Normet spare part offering and recommendation process.
• Experience of spare part customer service.
• Participate in key development projects as a spare part technical expert, contributing specialized knowledge and expertise.
• Ability to work in English language written and spoken.
• Be capable of working as a member of global spare part teams with different cultures.
• Have self-drive and ambition to develop skills.
• Have a can-do and results-driven attitude.
• Be willing to take responsibility and ownership.
  

• Bachelor’s degree in Engineering or a related field.
• 5 years of experience in engineering, with at least 1–2 years in a supervisory or assistant manager capacity.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities..
• Ability to work under pressure, manage multiple tasks, and meet deadlines.