Job Description
A. Customer Centric Role Quality Product installa on Tractor Service within Timeline & Quality . Responsibilities & Key Deliverables
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolu on with feedback to Plant HO. thru Field Technical reports.
Ensure Reten on of Customers – Under warranty as well as Post warranty.
Conduc ng field service ac vi es for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down me & improve work quality.
B. Managerial Role-
Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer sa sfac on among Sales & Dealers to support the func on .
Inclusion of Channels to propagate business at Dealership level as well as OrganizationPreferred Industries
Education Qualification
General Experience
Critical Experience
System Generated Core Skills
System Generated Secondary Skills
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Jaipur ,Rajasthan |
| Company Website: | http://jobs.mahindracareers.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Motor Vehicle Manufacturing | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Job Snapshot
