AM - Quality Assurance Operations

Requirements

Description and Requirements

Basic Function

• Manage Quality Assurance for the aligned capabilities and work closely with stateside and GOSC team.
• Co-ordinate with stakeholder and GOSC team in process improvement initiatives
  
  
  

The key deliverables of the role will include but will not be restricted to the details below:

Essential Functions

• Assisting Ops and stateside team in identifying training needs for the associates and process level issues that can help improve process performance.
• Improving operational efficiency
• Metric identification/baselining for new/existing processes
• Team Development and mentoring
• Govern RCA / report out weekly/monthly for processes.
• Best practice sharing across the team.
• Drive culture of data-oriented decision making
• CMMI Governance in the aligned capabilities
• Bring efficiency in the function through automation.
• Perform data analysis for better decision making.
• Support in Process improvement initiatives (Project & Value stories)
• Support in additional consulting projects as & when required
  
  
  

Education:

• Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.
  
  
  

Experience:

• Professional with 5+ years of work experience in quality assurance
• Knowledge of the Quality assurance Concepts, process, and tools
• Proficiency in Advanced Excel
• Knowledge on Transaction Monitoring and management
• Strong hold on data collection and reporting & Analysis.
• Trained on 7 QC Tools
• Lean Six Sigma Yellow Belt Certification
• Ability to empower, motivate and develop others.
• Excellent skills in stakeholder management skills
• Analytical and Logical Thinking
• Good written and verbal communication, proficiency in English language
• Strong Drive for Results and accountability
• Strong Planning and organizing skills.
  
  
  

About MetLife

Recognized on Fortune magazines list of the "Worlds Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

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