Reservation And Sales Executive

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

• Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
• Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests.
• Monitor room availability and manage inventory to maximize occupancy and revenue potential.
• Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
• Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
• Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
• Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
• Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
• Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
• Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
  
  

• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
• Treat every employee with respect and make them feel valued.
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships.
• Go extra mile to make sure every guest needs are not just met, but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation.
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement.
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions.
• Never fail the Top 5 Service Excellence
• Look at me
• Smile at me
• Talk to me
• Listen to me