Customer Service Officer

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location:

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms
  
  

• - Support branch operations
• Participate in local marketing activities
  
  

• Reporting Designation:
• Reporting Department:
  
  

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3
  
  

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3
  
  

• Query resolution time
• Compliance adherence
  
  

• Communication Skills
• Problem-solving
• Attention to Detail
  
  

• KYC norms
• Branch operations
  
  

• MS Office
• CRM usage
  
  

• Physical: NA
• Other: Patience, Empathy
  
  

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India
  
  

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: